ð ãã©ã³ãæŠç¥ã§æåãžã®éãåãéããïŒð
âš ã¯ããã« âš
ãã©ã³ãæŠç¥ã¯ãäŒæ¥ãååã顧客ã«ã©ã®ããã«èªèãããã©ã®ãããªå°è±¡ãäžãããã決å®ããéèŠãªèŠçŽ ã§ããç¹ã«ãå°æ¹äŒæ¥ã倧æäŒæ¥ãšã®ç«¶äºã«çŽé¢ããçŸä»£ã«ãããŠã¯ããã©ã³ãæŠç¥ããã®æåãå·Šå³ããéµãšãªããŸãããã®èšäºã§ã¯ãå°æ¹äŒæ¥ãã©ã®ããã«ããŠãã©ã³ãæŠç¥ãç«ãŠãæé·ããã顧客ã«æãããååšã«ãªããã解説ããŸãããããã玹ä»ããåç« ã§ã¯ããã©ã³ãæŠç¥ãäŒæ¥ã®èª²é¡è§£æ±ºã«ã©ã®ããã«åœ¹ç«ã€ããå ·äœçã«ç€ºããå®éã®ããžãã¹ã·ããªãªã«é©çšã§ããå®è·µçãªç¥èãæäŸããŸãã
ðšâð©âð§âðŠ 家æå šå¡ã幞ããæããæ®ãããç®æãããã«ã¯ãäŒæ¥ã顧客ãšã®æ·±ãä¿¡é Œé¢ä¿ãç¯ãããã®ä¿¡é Œãé·æçã«ç¶æããããšãäžå¯æ¬ ã§ãããã©ã³ãæŠç¥ãéããŠãäŒæ¥ã¯é¡§å®¢ã«å¯ŸããŠäžè²«ãã䟡å€ãæäŸãã家æå šå¡ãç¬é¡ã§éãããç掻ããµããŒãããããšãã§ããŸããç¹ã«ãå°åã«å¯çããäŒæ¥ã¯ãå°å ã®ã³ãã¥ããã£ãšã®çµã匷åãããã®äŸ¡å€ãçºå±ãããããšã§ã顧客ããã®ä¿¡é Œãæ·±ããããšãã§ããŸãã
ð ãã©ã³ãæŠç¥ã®åºæ¬ããå§ãŸãã人æ°ã®ãã©ã³ããã©ã®ããã«ããŠæé·ããçºå±ããã®ãããããŠæªæ¥ã®ãã©ã³ãæŠç¥ãã©ã®ããã«é²åããã®ãã詳ããèŠãŠãããŸãããŸããAIããã¯ãããžãŒããã©ã³ãã«äžãã圱é¿ã玹ä»ããããããã®æ代ã«å¿ èŠãªãã©ã³ãæŠç¥ã®ãã¬ã³ããäºæž¬ããŸããåäŸã®æèœã䌞ã°ãã倢ãè¿œããããç°å¢ãæŽããããã«ããäŒæ¥ãã©ã®ããã«ããŠé¡§å®¢ãšã®çµãç¯ãã家æå šå¡ã®å å®ããç掻ããµããŒãã§ããããèããããšãéèŠã§ãã
ð¶ åäŸã®å¥ãããªæé·ãšçºå±ãä¿ãããã«ã¯ãäŒæ¥ãæäŸããååããµãŒãã¹ã家æå šå¡ã«ãšã£ãŠå®å¿ã§ãããã®ã§ããããšãæ±ããããŸãããã©ã³ãæŠç¥ã¯ãããããå®å¿æã顧客ã«äŒããæ段ã§ãããäŒæ¥ãæç¶çã«æé·ããããã®åºç€ãšãªããŸãã家æå šå¡ãç¬é¡ã§éãããç掻ãå®çŸããããã«ããã©ã³ãæŠç¥ãã©ã®ããã«æŽ»çšã§ãããããã®èšäºãéããŠåŠãã§ãããŸãããã
ð ãã®èšäºãèªã¿é²ããããšã§ãããªãã¯èªåã®ããžãã¹ã«æé©ãªãã©ã³ãæŠç¥ãèŠã€ããå®è·µããããã®ãã³ããåŸãããšãã§ããŸãããŸããåç« ã§çŽ¹ä»ããå ·äœçãªäºäŸãéããŠããã©ã³ãæŠç¥ãã©ã®ããã«ããŠäŒæ¥ã®æåã«å¯äžããã®ããç解ã§ããããã«ãªããŸããããã«ãå±éãããå 容ã¯ãèªè ããã©ã³ãæŠç¥ã®æ¬è³ªãçŽæçã«ç解ãããããªããã工倫ãããŠããŸãã
ð¡ æåŸã«ããã®èšäºã§ã¯ãèªåã ãã®ãã©ã³ããäœãäžããããã®å®è·µçãªã¢ãããŒãã玹ä»ããŠããŸãããã©ã³ãæŠç¥ã¯ãåãªãããŒã±ãã£ã³ã°ææ³ã§ã¯ãªããäŒæ¥ã顧客ãšå ±ã«æé·ãã家æå šå¡ã幞ããæããæ®ããããµããŒãããããã®å€§åãªããã»ã¹ã§ãããã®èšäºãéããŠãããªãèªèº«ã®ãã©ã³ãæŠç¥ãèããå®è·µããŠããããã®ç¬¬äžæ©ãèžã¿åºããŸãããã
ð 第1ç« : ããã©ã³ãã£ãŠãªãã ããïŒã ð
ð ïž åéºã®åŒã³å£°ïŒãã©ã³ãã®å¿ èŠæ§ãå®æïŒ ð ïž
ããå°æ¹ã®å°ããªããã¡ãå±ããããããŸããããã®åºã¯å°å ã§ã¯èŠªããŸããŠãããã®ã®ãæè¿ã¯å€§åã®ãã§ãŒã³åºã«ã客ãããåããã売ãäžããæžå°ããŠããŸãããã®ããã¡ãå±ããã®ãªãŒããŒã¯ãã©ãããã°ãåºãå®ãããã£ãšå€ãã®ã客ããã«æ¥ãŠãããããæ©ãã§ããŸãããããã§ããªãŒããŒã¯ããã©ã³ãæŠç¥ããåŠã¶ããšã決å¿ããŸãããã©ã³ãæŠç¥ãããã®ããã¡ãå±ããã®æªæ¥ãå€ããåãæã£ãŠããããšãç¥ã£ãã®ã§ãã
ð¡ è³¢è ãšã®åºäŒãïŒãã©ã³ãã®åºæ¬ãåŠã¶ ð¡
ãã©ã³ããšã¯äœã§ããããïŒãã©ã³ãã¯ãåãªããååãããããŽãã§ã¯ãªãã顧客ããã®è£œåããµãŒãã¹ã«å¯ŸããŠæãããå šäœçãªå°è±¡ããæå³ããŸãããã©ã³ãã¯ãååã®å質ããã¶ã€ã³ããµãŒãã¹ãäŸ¡æ Œãããã«ã¯äŒæ¥ã®äŸ¡å€èŠ³ã䜿åœæãªã©ãå€ãã®èŠçŽ ããæãç«ã£ãŠããŸããäŸãã°ããæ°ã«å ¥ãã®ãèåãæãæµ®ãã¹ãŠãã ããããã®ãèåã®å è£ ãå³ããããŠãããé£ã¹ããšãã®æ°æã¡ããã¹ãŠããã©ã³ãã®äžéšã§ãã
ð ïž ãã©ã³ãæŠç¥ã䜿ã£ãŠãååããµãŒãã¹ã«ç¹å¥ãªãæå³ããã䟡å€ããæãããããšãã§ããŸããããã«ãã£ãŠãæ¶è²»è ããã®ååãéžã¶çç±ãçãŸããŸãããã®ããã«ããã©ã³ãã¯ãã ã®åæšä»¥äžã®ååšã§ãããäŒæ¥ã®æåã«ãããŠéåžžã«éèŠãªåœ¹å²ãæããã®ã§ãã
ð è©Šç·Žãšæé·ïŒãã©ã³ããç¯ãé£ãã ð
ãã©ã³ããäœãããšã®é£ããã«ã€ããŠèããŠã¿ãŸãããããã©ã³ããç¯ãããã«ã¯ãäžè²«æ§ãå¿ èŠã§ããäŸãã°ãåãããŽãè²ã䜿ãç¶ããããšããåžžã«é«ãå質ãä¿ã€ããšãæ±ããããŸãããããããããç¶ããã®ã¯ç°¡åã§ã¯ãããŸããããããããã¡ãå±ãããçªç¶å®ã£ãœãçŽ æã®ããã¡ãã販売ãå§ãããã顧客ã¯ãã£ãããããã©ã³ãã«å¯Ÿããä¿¡é Œã倱ã£ãŠããŸããããããŸããã
ð ãã©ã³ãæŠç¥ã®äžã§ãæãéèŠãªããšã®äžã€ã¯ã顧客ãäœãæãã§ãããããç解ããããšã§ãããããæ£ããç解ããæåŸ ã«å¿ããããšã§ããã©ã³ãã®ä¿¡é Œæ§ãé«ãŸãã顧客ã¯ãã®ãã©ã³ããä¿¡é ŒããŠéžã³ç¶ããããã«ãªããŸãããããã顧客ã®ããŒãºãééããŠããŸããšããã©ã³ãã€ã¡ãŒãžãæªåããäŒæ¥ã¯å€§ããªææãåããå¯èœæ§ããããŸãã
ð¯ åž°éãšå€é©ïŒãã©ã³ãæŠç¥ã®å®è·µäŸ ð¯
ããã¡ãå±ããã®ãªãŒããŒã¯ããã©ã³ãã®éèŠæ§ãç解ãããããŸã§ã®çµå¶æ¹æ³ãèŠçŽãããšã«ããŸããããŸãããåºã®ããŽãšåºå ã®ãã¶ã€ã³ãçµ±äžãã顧客ã«ã芪ãã¿ãããããšãå®å¿æããæããŠãããããšãç®æããŸããããŸããåãæ±ãããã¡ãã®å質ãããã«åäžãããäŸ¡æ Œèšå®ã«ã泚æãæããŸãããããã«ããããåºã¯åŸã ã«è©å€ãå埩ããåã³å€ãã®ã客ããã蚪ããããã«ãªããŸããã
ãã®æåäœéšãéããŠããªãŒããŒã¯ãã©ã³ãæŠç¥ãããã«äŒæ¥ã®æé·ã«äžå¯æ¬ ã§ããããå®æããŸããããã©ã³ããç¯ãããšã¯ç°¡åã§ã¯ãããŸããããæ£ããæ¹æ³ã§åãçµãããšã§ãäŒæ¥ã¯åŒ·åãªãã©ã³ããæã¡ã競äºåãé«ããããšãã§ããã®ã§ãã
âš æ°ããªæ ãžã®æ©æž¡ãïŒæ¬¡ã®ã¹ããããž âš
ãã©ã³ãã®åºæ¬çãªç解ãæ·±ããä»ã次ã«éèŠãªã®ã¯ãã©ã®ããã«ããŠãã©ã³ããäœããè²ãŠããããåŠã¶ããšã§ãããã©ã³ããè²ãŠãããã«ã¯ãæŠç¥çãªã¢ãããŒããäžå¯æ¬ ã§ãã次ã®ç« ã§ã¯ããã©ã³ããã©ã®ããã«ããŠäœããããããŠã©ã®ããã«æé·ããŠããã®ãã詳ããèŠãŠãããŸããããããã¡ãå±ããã次ã«çŽé¢ãã課é¡ã¯ããã©ã³ããã©ã®ããã«ããŠåŒ·åããããã«å€ãã®äººã ã«ãã®é åãäŒããŠãããã§ãã次ã®ã¹ãããã«é²ãã§ããã©ã³ãæŠç¥ã®æ·±æ·µã«é£ã³èŸŒã¿ãŸãããã
ð 第2ç« : ã人æ°ã®ãã©ã³ãã¯ã©ããã£ãŠäœãããã®ïŒãð
ð¯ åéºã®åŒã³å£°ïŒå°æ¹äŒæ¥ã®èª²é¡ãšãã©ã³ãæŠç¥ã®éèŠæ§ ð¯
å°æ¹ã®å°ããªã«ãã§ãããªãŒãã³ããŠããæ°å¹Žãçµã¡ãå°å ã®åžžé£å®¢ã«æ¯ããããŠããŸãããæè¿ã¯æ°ãã顧客ãåŒãå¯ããããšãé£ãããªã£ãŠããŸããã競åããã«ãã§ãæ°ãã飲é£åºã次ã ãšç»å Žããç¹ã«è¥ãäžä»£ã®é¡§å®¢ãæžå°ããŠããããšãæ©ã¿ã®çš®ã§ãããã®ã«ãã§ã®ãªãŒããŒã¯ããããŸã§ä»¥äžã«å€ãã®äººã ã«åºã®ååšãç¥ã£ãŠãããã蚪ããŠãããããã«ã¯äœãå¿ èŠãªã®ããèããŸãããããã§ããã©ã³ãæŠç¥ãéèŠã§ããããšã«æ°ã¥ããŸãããç¹ã«ãååãããŽãã¹ããŒã¬ã³ãšãã£ããã©ã³ãã®ãé¡ããæã€ããšããæ°èŠé¡§å®¢ãåŒãã€ããéµã«ãªããšæããã®ã§ãã
ð¡ è³¢è ãšã®åºäŒãïŒãã©ã³ãæ§ç¯ã®åºæ¬ã¹ããã ð¡
ãã©ã³ããã©ã®ããã«çãŸããã®ãããã®ããã»ã¹ãç解ããããšã¯ãäŒæ¥ãåžå Žã§æåãåããããã®ç¬¬äžæ©ã§ãããã©ã³ãã¯ãåã«ååããµãŒãã¹ã®ååãä»ããã ãã§ã¯ãªãããã®ååãã©ã®ãããªæå³ãæã¡ãã©ã®ããã«é¡§å®¢ã«äŒããããèããããšãéèŠã§ãããã©ã³ããæ§ç¯ããéã®ã¹ãããã¯äž»ã«ä»¥äžã®éãã§ãã
1. ð ãã©ã³ãã®äœ¿åœãšäŸ¡å€èŠ³ã®ç¢ºç« ð
ãŸããäŒæ¥ãäœãç®æããŠããã®ãããã®äœ¿åœã䟡å€èŠ³ãæ確ã«å®ããŸããããã¯ããã©ã³ãã®åºç€ãšãªããã®ã§ãåŸã®ãã¹ãŠã®ã³ãã¥ãã±ãŒã·ã§ã³ãããŒã±ãã£ã³ã°æŽ»åã«åœ±é¿ãäžããŸããäŸãã°ããå°å ç£ã®çŽ æã䜿ããå°å瀟äŒã«è²¢ç®ããã«ãã§ããšãã䜿åœãæã€å Žåããã®äŸ¡å€èŠ³ããã©ã³ãå šäœã«åæ ãããã¹ãã§ãã
2. ð ãã©ã³ãããŒã ã®éžå® ð
ãã©ã³ãåã¯ã顧客ã«äŒæ¥ãååã®å°è±¡ãäžããéèŠãªèŠçŽ ã§ããã·ã³ãã«ã§èŠããããååãçæ³çã§ããããã®ååããã©ã³ãã®äœ¿åœã䟡å€èŠ³ãšäžèŽããŠããããšãéèŠã§ããååã¯ããã©ã³ãã®æ§æ Œãç¬èªæ§ãåæ ãã競åä»ç€Ÿãšå·®å¥åãå³ã圹å²ãæãããŸãã
3. ðš ããŽãã¶ã€ã³ ðš
ããŽã¯ããã©ã³ãã®èŠèŠçãªè±¡åŸŽã§ããã顧客ããã©ã³ããèªèããéã®ç¬¬äžå°è±¡ãšãªããŸããã«ãã§ã§ããã°ãã³ãŒããŒã«ããã®åœ¢ãå°å ã®é¢šæ¯ãåãå ¥ããããŽãèããããã§ããããè²åœ©ã圢ç¶ã«ã¯å¿ççãªåœ±é¿ããããããããŽãã¶ã€ã³ã«ã¯æ éãªæ€èšãå¿ èŠã§ãã
4. âš ã¹ããŒã¬ã³ã®äœæ âš
ã¹ããŒã¬ã³ã¯ããã©ã³ãã®æ žå¿çãªã¡ãã»ãŒãžãçããã¬ãŒãºã§è¡šçŸãããã®ã§ãã顧客ã«ãšã£ãŠå°è±¡çã§èŠããããããã€ãã©ã³ãã®äŸ¡å€ãäŒãããã®ã§ããå¿ èŠããããŸããäŸãã°ããå¿æž©ãŸãã²ãšãšãããå°å ã®å³ãšãšãã«ããšããã¹ããŒã¬ã³ããã«ãã§ã®é°å²æ°ãæäŸããäœéšãè¡šçŸã§ããŸãã
ð è©Šç·Žãšæé·ïŒãã©ã³ãæ§ç¯ã®ææŠãšèª²é¡ ð
ãã©ã³ããäœãäžããéçšã§ã¯ãå€ãã®è©Šç·ŽãåŸ ã¡åããŠããŸããããšãã°ãååãéžã¶éã«ã¯ãæ¢åã®ãã©ã³ããšæ··åãããªãããã«ããå¿ èŠããããŸããããã¯ãç¹ã«æ³çãªåé¡ãåæšæš©ã®èŠ³ç¹ãããéèŠã§ãããŸããããŽãã¶ã€ã³ã«ãããŠããç®ç«ã¡ãããããããåæ§çã§ããããšãæ±ããããŸãã
ãŸããã¹ããŒã¬ã³ã®äœæã«ã¯ããã©ã³ãã®æ¬è³ªãç°¡æœã«è¡šçŸããèœåãå¿ èŠã§ããå€ãã®äŒæ¥ãç¯ãééãã¯ãã¹ããŒã¬ã³ãè€éã«ããããŠããŸãããšã§ããçããŠãå匷ãã¡ãã»ãŒãžãäŒããã¹ããŒã¬ã³ã¯ã顧客ã®å¿ã«æ®ãããããªããŸãã
ããã«ããããã®ãã©ã³ãèŠçŽ ãçµ±åããŠãäžè²«ãããã©ã³ãã€ã¡ãŒãžãäœãäžããããšã倧ããªææŠã§ããäŸãã°ãããŽã®ãã¶ã€ã³ãšã¹ããŒã¬ã³ããã¹ãããã§ããå Žåã顧客ã«æ··ä¹±ãæãããã©ã³ãã€ã¡ãŒãžãæãªãããå¯èœæ§ããããŸããäžè²«æ§ãä¿ã€ããšã¯ããã©ã³ãã®ä¿¡é Œæ§ãé«ããããã«æ¬ ãããŸããã
å ããŠããã©ã³ãã®æ§ç¯ã¯æéãšãªãœãŒã¹ãå¿ èŠãšããŸããç¹ã«ãéãããäºç®ã§ãã©ã³ããæ§ç¯ããããšããå°æ¹äŒæ¥ã«ãšã£ãŠããã©ã³ãæŠç¥ã®å®è¡ã«ã¯åµæ工倫ãæ±ããããŸããããã«ã¯ãå°åã®ç¹æ§ã掻ãããç¬èªã®ãã©ã³ãã¹ããŒãªãŒãäœãäžãããããããŸããŸãªããŒã±ãã£ã³ã°ãã£ãã«ã§å¹æçã«äŒããããšãå«ãŸããŸãã
ð åž°éãšå€é©ïŒæåãããã©ã³ãæ§ç¯ã®å®è·µäŸ ð
ã«ãã§ã®ãªãŒããŒã¯ããããã®ã¹ããããèžãŸããŠããã©ã³ããåæ§ç¯ããããšã«æ±ºããŸããããŸããã«ãã§ã®ååããããŒã¢ããŒã»ã«ãã§ãã«å€æŽããå°å ã®é£æãšæž©ããªé°å²æ°ã倧åã«ããã³ã³ã»ãããåæ ããååã«ããŸããã次ã«ãããŽãã¶ã€ã³ã¯ãå°å ã®å±±ã ãšã³ãŒããŒã«ãããçµã¿åãããã·ã³ãã«ã§èŠªãã¿ããããã¶ã€ã³ãæ¡çšããŸããã
ãŸãããå°å ã®å³ã§ã€ãªããã²ãšãšãããšããã¹ããŒã¬ã³ãäœæããå°åã®äººã ãšã®çµãæããããã¡ãã»ãŒãžãæã¡åºããŸããããã®ã¹ããŒã¬ã³ã¯ãã«ãã§ãæäŸããæž©ãã¿ã®ããäœéšã象城ããŠããŸãããããã®èŠçŽ ãäžè²«ããŠãã©ã³ãã®ã€ã¡ãŒãžã圢æããã«ãã§ã®äŸ¡å€ã顧客ã«äŒãã圹å²ãæããããã«ãªããŸããã
ãã®çµæãå°å ã®äººã ã ãã§ãªãã芳å 客ãä»å°åãã蚪ããæ°ãã顧客ãå¢ãå§ããã«ãã§ã¯åŸã ã«ç¹çããããã«ãªããŸããããªãŒããŒã¯ããã®æåãéããŠããã©ã³ãã®ååãããŽãã¹ããŒã¬ã³ãããã«äŒæ¥ã®ã¢ã€ãã³ãã£ãã£ã圢æããããžãã¹ã®æé·ã«è²¢ç®ããããå®æããŸããã
âš æ°ããªæ ãžã®æ©æž¡ãïŒæ¬¡ã®ã¹ãããã«åã㊠âš
ãã®ç« ã§ã¯ããã©ã³ãã®ååãããŽãã¹ããŒã¬ã³ãã©ã®ããã«ããŠäœããããã©ã³ãæŠç¥ã®äžç°ãšããŠæ©èœããããèŠãŠããŸããããããã®èŠçŽ ãããŸãçµã¿åãããããšã§ãäŒæ¥ã¯åžå Žã§ã®ååšæãé«ãã顧客ãšã®åŒ·ãçµã³ã€ããç¯ãããšãã§ããŸãã
次ã®ç« ã§ã¯ãäœãäžãããã©ã³ããã©ã®ããã«ããŠè²ãŠãŠããã®ãããã®ããã»ã¹ãæ·±æãããŠãããŸãããã©ã³ããè²ãŠãããã«ã¯ãã©ã®ãããªæŠç¥ãå¿ èŠã§ãã©ã®ããã«ããŠé¡§å®¢ã®ä¿¡é Œãç¶æãããããªãæé·ãç®æãã¹ãããæ¢ã£ãŠãããŸããã«ãã§ã®ãªãŒããŒã次ã«åãçµãã¹ã課é¡ã¯ããã©ã³ãã®äŸ¡å€ãä¿ã¡ãããã«å€ãã®äººã ã«ãã®é åãäŒããŠããããšã§ãããã®æ ã¯ãŸã å§ãŸã£ãã°ããã§ãã
ð 第3ç« : ããã©ã³ããè²ãŠãã£ãŠã©ãããããšïŒãð
ð¯ åéºã®åŒã³å£°ïŒãã©ã³ããæé·ãããããã®èª²é¡ ð¯
å°æ¹ã®ããæäœãã¹ã€ãŒãåºããå°å ã®äººã ã«æããç¶ããŠããŸãããããããæè¿ã§ã¯æ°ãã競ååºã®åºçŸãã顧客ã®å奜ã®å€åã«ããã売äžãæžå°ãå§ããŠããŸããåºã®ãªãŒããŒã¯ããããŸã§ç¯ãäžããŠãããã©ã³ãã®äŸ¡å€ãç¶æãã€ã€ãããã«æé·ãããŠããããã«ã¯ã©ãããã°ããã®ããæ©ãã§ããŸãããããŸã§äžçæžåœã«ç¯ããŠãããã©ã³ãã倱ããããªãããã®ãŸãŸã§ã¯å°å ã«æ ¹ä»ãããã©ã³ããæ¶ããŠããŸããããããªããšããå±æ©æãæ±ããªããããªãŒããŒã¯ãã©ã³ãæŠç¥ãåèãã決æãåºããŸããã
ãã®ç« ã§ã¯ã**ãã©ã³ãããè²ãŠãã**ããšã®éèŠæ§ã«ã€ããŠèããŠãããŸãããã©ã³ãã¯äžåºŠç¢ºç«ããã ãã§ã¯çµãããŸããããããæé·ãããå€ããããåžå Žã®äžã§çãæ®ãããããã«ã¯ã絶ãéãªãåªåãå¿ èŠã§ãããã©ã³ãã®äŸ¡å€ãä¿ã¡ãªããããåžžã«é²åãããŠããããã®æŠç¥ãèŠãŠãããŸãããã
ð¡ è³¢è ãšã®åºäŒãïŒãã©ã³ãã®æé·ãšçºå±ã®åºæ¬ ð¡
ãã©ã³ãã®æé·ãšçºå±ã¯ãäŒæ¥ã®æåã«ãããŠäžå¯æ¬ ãªèŠçŽ ã§ãããã©ã³ãã確ç«ãããåŸããã®äŸ¡å€ãç¶æããããã«é«ããŠããããã«ã¯ãããã€ãã®åºæ¬çãªã¹ãããããããŸãã
1. ð ãã©ã³ãã®äŸ¡å€ãå確èªãã ð
ãŸãããã©ã³ãã®æ ¹åºã«ãã䟡å€ã䜿åœãå確èªããããšãéèŠã§ãããã©ã³ããäœãæäŸããäœã象城ããŠããã®ããæ確ã«ããããã軞ã«ããŠãã©ã³ããæé·ãããããã®æ¹éãå®ããŸããäŸãã°ãæäœãã¹ã€ãŒãåºã®ãã©ã³ã䟡å€ããå°å ç£ã®æ°é®®ãªçŽ æã䜿çšããçå¿ã蟌ãã補åãæäŸãããããšã§ãããªãã°ããã®äŸ¡å€ãã©ãç¶æããããã«çºå±ãããŠããããèããå¿ èŠããããŸãã
2. ð å質管çã®åŸ¹åº ð
ãã©ã³ãã®äŸ¡å€ãç¶æããããã«æãéèŠãªã®ããå質管çã§ãã顧客ã¯äžè²«ããå質ãæåŸ ããŠããããã®æåŸ ã«å¿ããããšã§ãã©ã³ãã«å¯Ÿããä¿¡é Œãä¿ãããŸããå質ãäœäžããã°ã顧客ã¯ããã«ãã®ãã©ã³ããèŠéã£ãŠããŸãå¯èœæ§ããããŸãã補åã®å質ããµãŒãã¹ã®æšæºãé«ãä¿ã¡ç¶ããããã®ç®¡çäœå¶ãæŽããããšã¯ããã©ã³ããæé·ãããããã®åºç€ãšãªããŸãã
3. ð¢ ãã©ã³ãã³ãã¥ãã±ãŒã·ã§ã³ã®åŒ·å ð¢
ãã©ã³ããè²ãŠãã«ã¯ã顧客ãšã®ã³ãã¥ãã±ãŒã·ã§ã³ãéåžžã«éèŠã§ãããã©ã³ãã®äŸ¡å€ã顧客ã«äŒããããã®ã¡ãã»ãŒãžã³ã°ãåºåæŠç¥ã匷åãããã©ã³ãã«å¯Ÿãã顧客ã®ç解ãæ·±ããŸããäŸãã°ãã¹ã€ãŒãåºãªãã°ãå°å ã®çŽ æã䜿çšããŠããããšããæäœãã®å·¥çšã«ãã ãã£ãŠããããšã匷調ããåºåãå±éããããšã§ããã©ã³ãã®äŸ¡å€ã顧客ã«åèªèããŠãããããšãã§ããŸãã
ð è©Šç·Žãšæé·ïŒãã©ã³ããè²ãŠãéã®èª²é¡ãšå ææ¹æ³ ð
ãã©ã³ããè²ãŠãéçšã§ãããŸããŸãªè©Šç·ŽãåŸ ã¡åããŠããŸãããã®äžã€ãã顧客ã®æåŸ ã«å¿ãç¶ããããšã®é£ããã§ãããã©ã³ããäžåºŠé«è©äŸ¡ãåŸããšã顧客ã¯ãã®ãã©ã³ãã«å¯ŸããŠé«ãæåŸ ãæã¡ç¶ããŸããããããæåŸ ãè£åããããªããšãããã°ããã®ä¿¡é Œã¯äžç¬ã§å€±ãããŠããŸããŸããããã¯ç¹ã«å質管çã®é¢ã§å€§ããªèª²é¡ãšãªããŸãã
äŸãã°ãã¹ã€ãŒãåºã§æ°ããã¡ãã¥ãŒãå°å ¥ããéããããŸã§ãšåãå質åºæºãç¶æã§ããªããã°ã顧客ã¯ãã®ã¡ãã¥ãŒã«å¯ŸããŠå€±æãããã©ã³ãå šäœã®è©äŸ¡ãäžããå¯èœæ§ããããŸããæ°ããè©Šã¿ã«ææŠããéã«ã¯ã培åºããå質ãã¹ããè¡ãã顧客ã«å¯ŸããŠå®å®ãã䟡å€ãæäŸã§ããããæ éã«æ€èšããå¿ èŠããããŸãã
ãŸããããäžã€ã®è©Šç·Žã¯ã競åä»ç€Ÿã®ååšã§ããç¹ã«ãåãåžå Žã§ç«¶åããä»ãã©ã³ããåºçŸãããããæ¥éã«æé·ããå Žåãèªç€Ÿãã©ã³ãããã®åœ±é¿ãåããŠããŸãå¯èœæ§ããããŸãã競åãã©ã³ããç¬èªã®åŒ·ã¿ãæã£ãŠããå Žåãããã«å¯Ÿæããããã®æŠç¥ãèããªããã°ãªããŸããã
ãã®ããã«ã¯ãèªç€Ÿãã©ã³ãã®ç¬èªæ§ã匷åããä»ã«ã¯ãªã䟡å€ã顧客ã«æäŸããããšãæ±ããããŸããäŸãã°ãã¹ã€ãŒãåºã§ããã°ãå°å ãšã®ã€ãªãããããã«åŒ·èª¿ããå°å ã³ãã¥ããã£ãšã®ã€ãã³ããéå¬ãããªã©ããã©ã³ãã®å°åæ§ã掻ãããæœçãå±éããããšã§ã競åãšã®å·®å¥åãå³ãããšãã§ããŸãã
ð åž°éãšå€é©ïŒãã©ã³ããè²ãŠãæåäŸ ð
æäœãã¹ã€ãŒãåºã®ãªãŒããŒã¯ããã©ã³ããæé·ãããããã®å ·äœçãªææ³ãå®è·µãå§ããŸããããŸããåºèã®å éšå質管çäœå¶ãèŠçŽãããã¹ãŠã®è£œåãæé«ã®å質ã§æäŸãããããã«ããŸããããŸããæ°ã¡ãã¥ãŒãéçºããéã«ã¯ãè©Šäœæ®µéã§åŸ¹åºãããã¹ããè¡ããæ¢åã®ã¡ãã¥ãŒãšåæ§ã®å質åºæºãæºããããšã確èªããŸããã
ããã«ããã©ã³ãã³ãã¥ãã±ãŒã·ã§ã³ã®åŒ·åã«ãåãçµã¿ãŸãããå°å ã®æ°èãã©ãžãªã§åºåãå±éããåºã®ãã ããããã©ã³ã䟡å€ãåºãäŒãããã£ã³ããŒã³ãå®æœããŸããããŸããåºã®SNSãéããŠã補åãäœãããéçšãçŽ æãžã®ãã ãããçºä¿¡ãã顧客ãšã®ã³ãã¥ãã±ãŒã·ã§ã³ãæ·±ããŸãããããã«ããããã©ã³ãã®èªç¥åºŠãé«ãŸãã顧客ã®ä¿¡é ŒæãåäžããŸããã
ãªãŒããŒã¯ããã®äžé£ã®åãçµã¿ãéããŠããã©ã³ããè²ãŠãããã«ã¯ãæ¥ã ã®åªåãšã³ãã¥ãã±ãŒã·ã§ã³ãäžå¯æ¬ ã§ããããšãå®æããŸãããçµæãšããŠã売äžã¯å埩ããããã«æ°ãã顧客局ãéæããããšã«ãæåããŸããã
âš æ°ããªæ ãžã®æ©æž¡ãïŒæ¬¡ã®ææŠã«åã㊠âš
ãã®ç« ã§ã¯ããã©ã³ããè²ãŠãããã®éèŠãªãã€ã³ããåŠã³ãŸããããã©ã³ãã®äŸ¡å€ãç¶æããæé·ãããããã«ã¯ãå質管çã顧客ãšã®ã³ãã¥ãã±ãŒã·ã§ã³ãäžå¯æ¬ ã§ãããŸãã競åãšã®æŠãã«åã€ããã«ã¯ãèªç€Ÿãã©ã³ãã®ç¬èªæ§ã匷åãããããå¹æçã«äŒããããšãæ±ããããŸãã
次ã®ç« ã§ã¯ããã©ã³ããé·æçã«æåããããã«å¿ èŠãªç¶ç¶çãªåªåãããã©ã³ãã®é²åã«ã€ããŠè©³ããèŠãŠãããŸãããã©ã³ããæé·ãããã ãã§ãªãããããé·æéã«ããã£ãŠç¶æãããããªãçºå±ãéããããã«ã¯ã©ã®ãããªæŠç¥ãå¿ èŠãªã®ããæ¢ã£ãŠãããŸãããããã®æ ã¯ãŸã ç¶ããŸããæ°ããªææŠã«åãããããªãç¥èãèããŠãããŸãããã
ð 第4ç« : ãã¿ããªã«æããããã©ã³ãã®ç§å¯ãð
ð¯ åéºã®åŒã³å£°ïŒé¡§å®¢ãšã®ä¿¡é Œé¢ä¿ã®æ§ç¯ ð¯
å°æ¹ã®ãã蟲家ãçµå¶ããçŽå£²æããå°å ã®äººã ã«æ°é®®ãªéèãæç©ãæäŸããŠããŸãããããããè¿å¹Žã§ã¯ã¹ãŒããŒã倧åã·ã§ããã³ã°ã¢ãŒã«ã®é²åºã«ããã顧客ãæžå°ãå§ããŠããŸãããã®èŸ²å®¶ã®ãªãŒããŒã¯ãã©ãããã°èªåãã¡ã®çŽå£²æããã£ãšå€ãã®äººã ã«æãããåã³è³ãããåãæ»ããã®ããèããŠããŸãã圌ã¯ãèªåãã¡ã®åŒ·ã¿ãçããããã©ã³ãæŠç¥ãå¿ èŠã ãšæ°ã¥ããŸãããã©ã®ããã«ããã°é¡§å®¢ãšã®ä¿¡é Œé¢ä¿ãç¯ãããã¡ã³ãå¢ããããšãã§ããã®ãããã®å ·äœçãªæ¹æ³ã«ã€ããŠã¯ãŸã 暡玢äžã§ãã
ãã®ç« ã§ã¯ã人æ°ãã©ã³ããã©ã®ããã«ããŠãã¡ã³ãå¢ããã顧客ãšã®ä¿¡é Œé¢ä¿ãç¯ããŠããã®ãã«ã€ããŠæ¢ã£ãŠãããŸãããã©ã³ãããã èªç¥ãããã ãã§ãªãã顧客ã«ãæããããååšãšãªãããã«ã¯ãæŠç¥çãªã¢ãããŒããå¿ èŠã§ãã
ð¡ è³¢è ãšã®åºäŒãïŒä¿¡é Œé¢ä¿ãç¯ãããã®ãã©ã³ãæŠç¥ ð¡
ãã©ã³ãã顧客ã«æãããããã«ã¯ãåã«åªããååãæäŸããã ãã§ã¯äžååã§ãããã©ã³ããšé¡§å®¢ã®éã«ã¯ãæ·±ãä¿¡é Œé¢ä¿ãå¿ èŠã§ãããã®ä¿¡é Œé¢ä¿ã¯ããã©ã³ããäžè²«ããŠé«å質ãªååããµãŒãã¹ãæäŸãç¶ããããšã顧客ã®æåŸ ã«å¿ããæã«ã¯ãããè¶ ãã䟡å€ãæäŸããããšã§ç¯ãããŸãã
ããã§éèŠãªã®ã¯ã顧客ã®ææ ã«èšŽããããããšã§ãã顧客ã¯ããã©ã³ãã«å¯ŸããŠåãªã賌買è 以äžã®é¢ä¿ãæ±ããããšãå€ããèªåèªèº«ã®äŸ¡å€èŠ³ãã©ã€ãã¹ã¿ã€ã«ã«åèŽãããã©ã³ããæ¯æããŸãããã©ã³ãã顧客ã®å¿ã«é¿ãããã«ã¯ããã®ãã©ã³ãããäœã象城ããŠããã®ãããã©ã®ãããªã¹ããŒãªãŒãæã£ãŠããã®ãããæ確ã«ãããããå¹æçã«äŒããå¿ èŠããããŸãã
äŸãã°ãçŽå£²æããå°å ã®èŸ²ç£ç©ãéããŠå°å瀟äŒã«è²¢ç®ããããšããã¡ãã»ãŒãžãçºä¿¡ããããšã§ãå°åäœæ°ã®å ±æãåŸãããšãã§ããŸããããã¯ãåãªãååæäŸã§ã¯ãªãã顧客ãšå ±ã«å°åãæ¯ããããŒãããŒãšããŠã®åœ¹å²ãæããããšã«ãªããŸãã
ãŸãããã©ã³ãã顧客ãšçŽæ¥å¯Ÿè©±ãã圌ãã®æèŠããã£ãŒãããã¯ãç©æ¥µçã«åãå ¥ãã姿å¢ãèŠããããšããä¿¡é Œé¢ä¿ãç¯ãäžã§éèŠã§ããããã«ããã顧客ã¯ãã©ã³ããšã®ã€ãªãããæããããæ·±ãã¬ãã«ã§ãã®ãã©ã³ããæ¯æããããã«ãªããŸãã
ð è©Šç·Žãšæé·ïŒæããããã©ã³ãã«ãªãããã®èª²é¡ãšå ææ³ ð
ãã©ã³ãã顧客ã«æãããååšãšãªãããã«ã¯ãããã€ãã®è©Šç·ŽãåŸ ã¡åããŠããŸãããã®äžã€ãã顧客ã®å€æ§ãªæåŸ ã«å¿ããããšã®é£ããã§ãã顧客ã®æåŸ ã¯åžžã«å€åããŠããããã©ã³ãããã®å€åã«å¯Ÿå¿ã§ããªããã°ã顧客ã®ä¿¡é Œã倱ã£ãŠããŸãå¯èœæ§ããããŸããäŸãã°ãçŽå£²æãæ°é®®ãªèŸ²ç£ç©ãæäŸãç¶ããããšã«å ãã顧客ãæ±ããæ°ããååããµãŒãã¹ãæäŸããããšãæ±ããããå ŽåããããŸãã
ãŸãã顧客ãšã®ã³ãã¥ãã±ãŒã·ã§ã³ãäžè¶³ããŠãããšããã©ã³ãã®æå³ãæ£ããäŒãããã誀解ãæãããšããããŸããããã¯ããã©ã³ãã«ãšã£ãŠå€§ããªãªã¹ã¯ãšãªããŸããäŸãã°ãçŽå£²æããå°å ç£ã®éèã®ã¿ãæ±ã£ãŠããããšèšãã€ã€ãä»ã®å°åããã®ä»å ¥ãåã販売ããŠããããšãçºèŠããå Žåã顧客ã¯ãã®ççŸã«äžä¿¡æãæ±ãããã©ã³ãã«å¯Ÿããä¿¡é Œãæãªãããå¯èœæ§ããããŸãã
ããã«ã顧客ãšã®ä¿¡é Œé¢ä¿ãç¯ãããã«ã¯ãéææ§ãšèª å®ããå¿ èŠã§ãããã©ã³ããã©ã®ãããªäŸ¡å€ãæäŸããŠããã®ããã©ã®ããã«ããŠãã®äŸ¡å€ãå®çŸããŠããã®ããæ確ã«ããããšã§ã顧客ã¯ãã®ãã©ã³ããä¿¡é Œããå¿æŽããããã«ãªããŸããäŸãã°ãçŽå£²æãèªç€Ÿã®èŸ²ç£ç©ã®çç£éçšãå ¬éãã蟲家ã®é¡ãã¹ããŒãªãŒã顧客ã«äŒããããšã§ãããæ·±ãä¿¡é Œé¢ä¿ãç¯ãããšãã§ããŸãã
ãŸãããœãŒã·ã£ã«ã¡ãã£ã¢ã®æŽ»çšãããã©ã³ãã顧客ãšã€ãªãããæããããã©ã³ãã«ãªãããã®éèŠãªæ段ã§ãããœãŒã·ã£ã«ã¡ãã£ã¢ã¯ããã©ã³ããšé¡§å®¢ãåæ¹åã«ã³ãã¥ãã±ãŒã·ã§ã³ãåãå ŽãæäŸãããã©ã³ãã®ã¡ãã»ãŒãžãåºãäŒããæå©ããããŸããäŸãã°ãçŽå£²æãInstagramãFacebookã§æ¥ã ã®èŸ²äœæ¥ã®æ§åããæ°é®®ãªéèãã©ã®ããã«ããŠåžå Žã«åºãã®ããåçãåç»ã§çºä¿¡ããããšã§ã顧客ã¯ãã©ã³ãã«èŠªè¿æãæ±ãããã匷ãæ¯æããããã«ãªããŸãã
ð åž°éãšå€é©ïŒæããããã©ã³ãã®å®è·µäŸ ð
蟲家ã®çŽå£²æã®ãªãŒããŒã¯ã顧客ãšã®ä¿¡é Œé¢ä¿ãç¯ãããã©ã³ããæãããååšã«ããããã®å ·äœçãªææ³ãå®è·µãå§ããŸããããŸãã蟲äœç©ã®çç£éçšãéæåããããã«ã顧客ããã€ã§ãèŠåŠã§ããããªãŒãã³ãã¡ãŒã ããŒããéå¬ããŸãããããã«ããã顧客ã¯èªåãã¡ãè³Œå ¥ããéèãæç©ãã©ã®ããã«è²ãŠãããŠããã®ããçŽæ¥èŠãŠãããæ·±ãä¿¡é Œæãæ±ãããã«ãªããŸããã
ãŸããSNSãéããŠå®æçã«æ å ±ãçºä¿¡ãã蟲äœç©ã®åç©«ææãããããã®èª¿çæ¹æ³ãªã©ã顧客ã«åœ¹ç«ã€ã³ã³ãã³ããæäŸããŸãããããã«ãSNSäžã§ã®é¡§å®¢ã®å£°ã«å¯ŸããŠè¿ éãã€äžå¯§ã«å¯Ÿå¿ãã顧客ãæããŠããçåãèŠæã«çæ¯ã«åãåãããšã§ããã©ã³ããžã®ä¿¡é Œæã匷åããŸããã
ãã®çµæãçŽå£²æã¯åã³å€ãã®é¡§å®¢ãåŒãã€ããå°å ã§æããããã©ã³ããšããŠã®å°äœã確ç«ããããšãã§ããŸããã顧客ãšã®æ·±ãä¿¡é Œé¢ä¿ãšã³ãã¥ãã±ãŒã·ã§ã³ãããã©ã³ãã®æé·ãšçºå±ã«äžå¯æ¬ ã§ããããšããªãŒããŒã¯å®æããŸããã
âš æ°ããªæ ãžã®æ©æž¡ãïŒæ¬¡ã®ã¹ãããã«åã㊠âš
ãã®ç« ã§ã¯ããã©ã³ãã顧客ã«æãããããã«å¿ èŠãªä¿¡é Œé¢ä¿ã®æ§ç¯æ¹æ³ãããœãŒã·ã£ã«ã¡ãã£ã¢ã®æŽ»çšã«ã€ããŠåŠã³ãŸããããããã®ææ³ãå®è·µããããšã§ããã©ã³ãã¯åãªãååæäŸè ã§ã¯ãªãã顧客ã«ãšã£ãŠäŸ¡å€ã®ããããŒãããŒãšãªãåŸãŸãã
次ã®ç« ã§ã¯ããã©ã³ãã®ã€ã¡ãŒãžãèªç¥åºŠãããã«é«ããããã®æŠç¥ã«ã€ããŠè©³ããèŠãŠãããŸãããã©ã³ããã©ã®ããã«ããŠãã®ååšãåºãç¥ããããããã«å€ãã®ãã¡ã³ãç²åŸãããããã®éµãšãªãèŠçŽ ãæ¢ã£ãŠãããŸãããããã®æ ã¯ãŸã ç¶ããŸããæ°ããªç¥èãåŸãŠã次ãªãææŠã«åããŸãããã
ð 第5ç« : ããã©ã³ããšã€ã¡ãŒãžã®é¢ä¿ã£ãŠïŒãð
ð¯ åéºã®åŒã³å£°ïŒãã©ã³ãã€ã¡ãŒãžã®èª²é¡ãšéèŠæ§ ð¯
å°æ¹ã®ããå·¥æ¿ããæäœãã®å®¶å ·ã補äœã»è²©å£²ããŠãããå°å ã§äžå®ã®è©å€ãåŸãŠããŸããããããæè¿ã¯æ°ãã顧客ãåŒãã€ããã®ãé£ãããªã£ãŠããŸãããç¹ã«è¥ãäžä»£ãéœåžéšã®é¡§å®¢ã«å¯ŸããŠãå·¥æ¿ã®é åãããŸãäŒãã£ãŠããªãããšã«æ°ã¥ãããªãŒããŒã¯ããã©ã³ãã€ã¡ãŒãžãåé¡ã§ã¯ãªãããšèãå§ããŸããã©ããªã«åªããååã§ããã€ã¡ãŒãžãé©åã«äŒãããªããã°ãå€ãã®äººã ã«ãã®äŸ¡å€ãç解ãããããã©ã³ãã®æé·ã¯é£ããã§ãããããã®ç« ã§ã¯ããã©ã³ããšã€ã¡ãŒãžã®é¢ä¿ã«ã€ããŠæ·±ãæãäžããå·¥æ¿ã®èª²é¡è§£æ±ºã«åœ¹ç«ã€æ¹æ³ãæ¢ã£ãŠãããŸãã
ð¡ è³¢è ãšã®åºäŒãïŒãã©ã³ãã€ã¡ãŒãžã®åœ¢æãšåœ±é¿å ð¡
ãã©ã³ãã€ã¡ãŒãžãšã¯ã顧客ããã©ã³ãã«å¯ŸããŠæ±ãç·åçãªå°è±¡ã®ããšã§ãããã®å°è±¡ã¯ãååããµãŒãã¹ã®å質ããã¶ã€ã³ãäŸ¡æ Œãåºåãããã«ã¯äŒæ¥ã®ç€ŸäŒçãªåãçµã¿ãªã©ãããŸããŸãªèŠçŽ ã«ãã£ãŠåœ¢æãããŸãããã©ã³ãã€ã¡ãŒãžã¯ãåãªãããŽãã¹ããŒã¬ã³ãè¶ ããŠãæ¶è²»è ã®å¿ã«ã©ã®ããã«å»ãŸããããéèŠã§ãã
ðŒïž äŸãã°ããããã©ã³ãããé«çŽã§ãšã¬ã¬ã³ãããšããã€ã¡ãŒãžãæãããŠããå Žåããã®ãã©ã³ãã«å¯ŸããæåŸ å€ãããã«å¿ããŠé«ããªããŸãããã®æåŸ å€ã«ãã©ã³ããå¿ããããªããã°ã顧客ã®ä¿¡é Œã倱ãããšã«ãªããŸããéã«ããã©ã³ãã€ã¡ãŒãžãé©åã«ç®¡çããã顧客ã«äžè²«ããã¡ãã»ãŒãžãäŒããããšã§ããã©ã³ãã¯é¡§å®¢ã«å¯ŸããŠåŒ·åãªé åãæã€ããã«ãªããŸãã
ãã©ã³ãã€ã¡ãŒãžã®åœ¢æã«ã¯ãèŠèŠãèŽèŠãæèŠãšãã£ãå€ãã®æèŠãé¢äžããŸããèŠèŠçèŠçŽ ã«ã¯ããŽãã«ã©ãŒãã¬ããããã¶ã€ã³ãå«ãŸããŸãããããã ãã§ã¯ãªããããã±ãŒãžã³ã°ãåºèã®å è£ ãåºåã®ããžã¥ã¢ã«ã圱é¿ãäžããŸããèŽèŠçèŠçŽ ã«ã¯ãåºåã®é³æ¥œããã£ãããã¬ãŒãºã®ããŒã³ãåºå ã§æµããBGMãªã©ãããããããããã©ã³ãã®ã€ã¡ãŒãžåœ¢æã«éèŠãªåœ¹å²ãæãããŸãããŸããæèŠçèŠçŽ ãšããŠã¯ã補åã®è³ªæãéŠããªã©ã顧客ã«åŒ·ãå°è±¡ãäžããããšãã§ããŸãã
ð« äŸãã°ãããé«çŽãã§ã³ã¬ãŒããã©ã³ãããéè²ã®è±ªè¯ãªããã±ãŒãžã«å ãŸããåºå ã§åªé ãªã¯ã©ã·ãã¯é³æ¥œãæµãã空éã§è²©å£²ãããŠãããšããŸããããããã«ããã顧客ã¯ãã®ãã©ã³ãã«å¯ŸããŠãç¹å¥ã§èŽ æ²¢ãªäœéšããæåŸ ããããã«ãªããŸãããã©ã³ãã€ã¡ãŒãžã¯ãããããããŸããŸãªèŠçŽ ãè€åçã«äœçšããŠåœ¢æãããã®ã§ãã
ð è©Šç·Žãšæé·ïŒãã©ã³ãã€ã¡ãŒãžã®æ§ç¯ãšç¶æ ð
ãã©ã³ãã€ã¡ãŒãžã®æ§ç¯ã«ã¯ãããã€ãã®è©Šç·ŽããããŸãããã®äžã€ã¯ããã©ã³ããçºä¿¡ããã¡ãã»ãŒãžãäžè²«ããŠãããã©ããã§ããäžè²«æ§ãæ¬ ãããšã顧客ã«æ··ä¹±ãäžãããã©ã³ãã€ã¡ãŒãžãæãªãããå¯èœæ§ããããŸããããšãã°ãå·¥æ¿ããäŒçµ±çãªæè¡ãšçŸä»£çãªãã¶ã€ã³ã®èåãã謳ã£ãŠããã«ããããããã補åããã®ã¡ãã»ãŒãžã«åèŽããªãå Žåã顧客ã¯ãã®ãã©ã³ãã«å¯Ÿããä¿¡é Œã倱ãã§ãããã
ãŸãã競åä»ç€Ÿãšã®å·®å¥åãéèŠãªèª²é¡ã§ããåžå Žã«ã¯å€ãã®ãã©ã³ããååšãããããããç¬èªã®ã€ã¡ãŒãžãäœãäžããããšããŠããŸããå·¥æ¿ãä»ã®å®¶å ·ã¡ãŒã«ãŒãšã©ã®ããã«å·®å¥åããç¬èªã®ãã©ã³ãã€ã¡ãŒãžã確ç«ããããããã©ã³ãã®æåã«çŽçµããŸããããã§éèŠãªã®ã¯ãå·¥æ¿ã®åŒ·ã¿ãæ確ã«ããããããã©ã³ãã€ã¡ãŒãžãšããŠé¡§å®¢ã«äŒããããšã§ãã
ãã©ã³ãã€ã¡ãŒãžã®ç®¡çã«ã¯ãç¶ç¶çãªåªåãå¿ èŠã§ããäžåºŠç¢ºç«ããããã©ã³ãã€ã¡ãŒãžã¯ãæ代ã®å€åãåžå Žã®ååã«åãããŠé²åãç¶ããªããã°ãªããŸãããå·¥æ¿ãé·å¹Žã«ããããæäœãã®æž©ããããšããã€ã¡ãŒãžãä¿ã¡ç¶ããããã«ã¯ãæ°ãããã¶ã€ã³ãçŽ æãåãå ¥ãã€ã€ãããã©ã³ãã®æ žãšãªãéšåãå®ãç¶ããå¿ èŠããããŸãã
ããã«ããã©ã³ãã€ã¡ãŒãžã圢æããéã«ã¯ãèŠèŠãèŽèŠã ãã§ãªããä»ã®æèŠã«ã蚎ããããããšãæå¹ã§ããäŸãã°ãå·¥æ¿ã販売ããå®¶å ·ã«ãæšã®éŠããããæ觊ãã®è¯ãããšãã£ãæèŠçãªèŠçŽ ã匷調ããããšã§ã顧客ã«ããæ·±ãå°è±¡ãäžããããšãã§ããŸããããããæèŠçãªèŠçŽ ã¯ãä»ã®ãã©ã³ããšã®å·®å¥åãå³ãããã®éèŠãªæ段ãšãªããŸãã
ð åž°éãšå€é©ïŒæåãããã©ã³ãã€ã¡ãŒãžã®å®äŸ ð
å·¥æ¿ã®ãªãŒããŒã¯ããã©ã³ãã€ã¡ãŒãžã匷åããããã®å ·äœçãªåãçµã¿ãå§ããŸããããŸããå·¥æ¿ã®è£œåãæã€ãäŒçµ±ãšé©æ°ã®èåããšããããŒããããã«æ確ã«ããããã«ã補åã©ã€ã³ã¢ãããèŠçŽããŸãããäŸãã°ãäŒçµ±çãªæšæå å·¥æè¡ã䜿ãã€ã€ãçŸä»£çãªã€ã³ããªã¢ã«ãããããã·ã³ãã«ãªãã¶ã€ã³ãæ¡çšããæ°è£œåãéçºããŸããã
次ã«ããã©ã³ãã€ã¡ãŒãžãèŠèŠçã«åŒ·åããããã«ãå·¥æ¿ã®ããŽãããã±ãŒãžãã¶ã€ã³ãå·æ°ããŸãããããŽã«ã¯ãå€å žçãªæšå·¥æè¡ã象城ããã¢ã€ã³ã³ãåãå ¥ãã€ã€ãã¢ãã³ãªãã©ã³ãã䜿çšããããšã§ãäŒçµ±ãšçŸä»£ã®ãã©ã³ã¹ãè¡šçŸããŸããããŸãã補åã®ããã±ãŒãžã«ã¯ããã¥ã©ã«ãªçŽ æã䜿ããæäœãã®æž©ãã¿ãæãããããã¶ã€ã³ãæ¡çšããŸããã
ããã«ã顧客ã®æèŠã«èšŽããããããã«ãåºèå ã®ç°å¢ãæ¹åããŸãããåºèã«ã¯ãå®¶å ·ã«äœ¿ãããŠããæšæã®éŠããæŒãããã¢ãããå°å ¥ãã顧客ãå·¥æ¿ã®è£œåãäºæã§æããããããã«ããŸããããŸããåºèã§æµããBGMãããã£ãããšããã¢ã³ãŒã¹ãã£ãã¯é³æ¥œãéžã³ããªã©ãã¯ã¹ã§ãã空éãæŒåºããŸãããããã«ããã顧客ã¯åºèã§éããæéãå¿å°ããæãããã©ã³ãã«å¯ŸããŠããæ·±ãæçãæã€ããã«ãªããŸããã
ããããåãçµã¿ã®çµæãå·¥æ¿ã¯åŸã ã«è¥ãäžä»£ãéœåžéšã®é¡§å®¢ã«ãèªç¥ãããããã«ãªããæ°ãããã¡ã³å±€ãç²åŸããããšãã§ããŸããããã©ã³ãã€ã¡ãŒãžãæŠç¥çã«ç®¡çãã顧客ã«äžè²«ããã¡ãã»ãŒãžãäŒããããšãããã©ã³ãã®æé·ãšæåã«ç¹ããããšããªãŒããŒã¯å®æããŸããã
âš æ°ããªæ ãžã®æ©æž¡ãïŒæ¬¡ã®ææŠã«åã㊠âš
ãã®ç« ã§ã¯ããã©ã³ãã€ã¡ãŒãžã®éèŠæ§ãšããããã©ã®ããã«åœ¢æã»ç®¡çãããã«ã€ããŠåŠã³ãŸããããã©ã³ãã€ã¡ãŒãžã¯ã顧客ã«å¯Ÿãããã©ã³ãã®ç¬¬äžå°è±¡ã決å®ã¥ããèŠçŽ ã§ããããã®ã€ã¡ãŒãžãé©åã«ç®¡çãããããšã§ããã©ã³ãã¯ããå€ãã®æ¯æãéããããšãã§ããŸãã
次ã®ç« ã§ã¯ãäœãäžãããã©ã³ãã€ã¡ãŒãžãã©ã®ããã«ç¶æããããã«åºããŠãããã«ã€ããŠæ¢ã£ãŠãããŸãããã©ã³ããæç¶çã«æåãåããããã«ã¯ãã€ã¡ãŒãžãé²åããã€ã€ããã®æ žãšãªãéšåãå®ãç¶ããããšãæ±ããããŸãã次ãªãã¹ãããã«é²ã¿ããã©ã³ãæŠç¥ã®ãããªãæ·±ã¿ãæ¢æ±ããŠãããŸãããã
ð 第6ç« : ããã©ã³ãæŠç¥ãèãããïŒãð
ð¯ åéºã®åŒã³å£°ïŒãã©ã³ãæŠç¥ã®éèŠæ§ã«æ°ã¥ã ð¯
å°æ¹ã®å°ããªãã³å±ããããå°å ã§æãããååšãšããŠé·å¹Žå¶æ¥ãç¶ããŠããŸãããããããè¿å¹Žã®ç«¶äºæ¿åã«ããã売ãäžããæžå°ããŠããããšã«æ©ãã§ããŸããè¿ãã«æ°ããããŒã«ãªãŒãã§ãŒã³ããªãŒãã³ãããã®åœ±é¿ã§é¡§å®¢ãæµããŠããŸã£ãã®ã§ãããªãŒããŒã¯ãèªåãã¡ã®ãã³å±ãå®ããæ°ããªé¡§å®¢ãåŒãã€ããããã«ãå¹æçãªãã©ã³ãæŠç¥ãå¿ èŠã ãšæããŸãããããããã©ãããæãã€ããŠè¯ãã®ãåããããæ©ãã§ããŸãããã®ç« ã§ã¯ããã©ã³ãæŠç¥ã®åºæ¬çãªã¹ããããåŠã³ããã³å±ããã®èª²é¡è§£æ±ºã«ã©ã®ããã«åœ¹ç«ãŠãããããæ¢ã£ãŠãããŸãããã
ð¡ è³¢è ãšã®åºäŒãïŒãã©ã³ãæŠç¥ã®åºæ¬ã¹ããã ð¡
ãã©ã³ãæŠç¥ãšã¯ãäŒæ¥ãååãåžå Žã§ã©ã®ããã«äœçœ®ã¥ãããã顧客ã«ã©ã®ããã«èªèãããããèšç»çã«æ±ºå®ããããã»ã¹ã§ããããã¯åã«ããŽãã¹ããŒã¬ã³ãäœãã ãã§ã¯ãªããäŒæ¥å šäœã®æ¹åæ§ã決ããéèŠãªã¹ãããã§ãããã©ã³ãæŠç¥ãããŸãæ§ç¯ããããšã§ã顧客ã«ãšã£ãŠã®é åãå¢ãã競åä»ç€Ÿãšå·®å¥åãå³ãããšãã§ããŸãã
ãã©ã³ãæŠç¥ã®åºæ¬çãªã¹ãããã«ã¯ã以äžã®ãããªãã®ããããŸãã
1. ð ããã·ã§ã³ãšããžã§ã³ã®èšå® ð
ãã©ã³ãã®åºç€ãç¯ãããã«ããŸãäŒæ¥ã®ããã·ã§ã³ïŒäœ¿åœïŒãšããžã§ã³ïŒæªæ¥ã®å±æïŒãæ確ã«ããŸããäŸãã°ããã³å±ããã®ããã·ã§ã³ããå°å ã®æ°é®®ãªçŽ æã䜿ã£ããæäœãã®çŸå³ãããå±ãããããšã ãšããã°ãããããã©ã³ãå šäœã®æ¹åæ§ã決ãã軞ãšãªããŸãã
2. ð¯ ã¿ãŒã²ããå±€ã®éžå® ð¯
ãã©ã³ãæŠç¥ã®äžã§æãéèŠãªã¹ãããã®äžã€ããã¿ãŒã²ããå±€ãéžå®ããããšã§ããã¿ãŒã²ããå±€ãšã¯ããã©ã³ããç¹ã«çã£ãŠãã顧客局ã®ããšãæããŸãããã³å±ããã®å ŽåãåäŸé£ãã®å®¶æãå¥åº·å¿åã®è¥è ãå°å ã®é«éœ¢è ãªã©ãã©ã®å±€ã«ã¢ããŒã«ãããã®ããæ確ã«ããå¿ èŠããããŸãã
3. ð åžå Žèª¿æ»ã®å®æœ ð
ã¿ãŒã²ããå±€ãéžå®ãããããã®å±€ãã©ã®ãããªããŒãºãå奜ãæã£ãŠããã®ãã調æ»ããŸããåžå Žèª¿æ»ãè¡ãããšã§ã顧客ãæ±ããŠããååããµãŒãã¹ãææ¡ããããã«å¿ããããã®æŠç¥ãç«ãŠãããšãã§ããŸããäŸãã°ããã³å±ãããåžå Žèª¿æ»ãè¡ã£ãçµæãå°å ã®äººã ããå¥åº·çã§äœç³è³ªãªãã³ããæ±ããŠããããšãåãã£ãå Žåããã®ããŒãºã«å¿ããããã«æ°ããååãéçºããããšãèããããŸãã
4. ð ãã©ã³ãããžã·ã§ãã³ã°ã®æ±ºå® ð
ãã©ã³ãããžã·ã§ãã³ã°ãšã¯ããã©ã³ããåžå Žã§ã©ã®ãããªäœçœ®ãå ãããã決å®ããããšã§ããäŸãã°ããã³å±ããããå¥åº·å¿åã§ããã¥ã©ã«ãªããŒã«ãªãŒããšããŠããžã·ã§ãã³ã°ããå Žåããã®ã€ã¡ãŒãžã«åã£ãååã©ã€ã³ããããåºèãã¶ã€ã³ãå¿ èŠã«ãªããŸãã
5. âš ã¡ãã»ãŒãžã³ã°ãšã³ãã¥ãã±ãŒã·ã§ã³ âš
ãã©ã³ãã®ã¡ãã»ãŒãžãã©ã®ããã«é¡§å®¢ã«äŒããããéèŠã§ãããã©ã³ãã®ã¡ãã»ãŒãžã¯äžè²«ããŠããŠã顧客ã«å¯ŸããŠæ確ã«äŒãããã®ã§ãªããã°ãªããŸãããäŸãã°ããæ¯æ¥çŒãããŠãå°å ã®å³ããšãã£ãã¹ããŒã¬ã³ãçšããããšã§ããã³å±ããã®ãã ããããã©ã³ãã®äŸ¡å€ã顧客ã«äŒããããšãã§ããŸãã
ð è©Šç·Žãšæé·ïŒãã©ã³ãæŠç¥ã®å®è¡ã«ãããè©Šç·Ž ð
ãã©ã³ãæŠç¥ãå®è¡ããéã«ã¯ãããã€ãã®è©Šç·ŽãåŸ ã¡åããŠããŸãããŸããã¿ãŒã²ããå±€ã®ããŒãºãæ£ç¢ºã«ææ¡ããããšã®é£ããã§ããåžå Žèª¿æ»ãéããŠåŸãæ å ±ãæ£ç¢ºã§ãªããã°ãæŠç¥ãããŸããããªãå¯èœæ§ããããŸãããŸãã競åä»ç€Ÿãšã®å·®å¥åãå³ãããšã倧ããªèª²é¡ã§ããåããããªã¿ãŒã²ããå±€ãçã£ãŠãã競åãååšããå Žåãã©ã®ããã«ããŠèªç€Ÿãã©ã³ãããŠããŒã¯ãªãã®ã«ããããåãããŸãã
ããã«ããã©ã³ãããžã·ã§ãã³ã°ã顧客ã«åãå ¥ããããªãã£ãå Žåããã®ä¿®æ£ã«ã¯æéãšã³ã¹ãããããããšããããŸããäŸãã°ããã³å±ããããé«çŽå¿åããæã¡åºãããã®ã®ãå°å ã®é¡§å®¢ã«ã¯ãã®äŸ¡å€ãäŒãããã売ãäžãã䌞ã³æ©ãã å Žåãããžã·ã§ãã³ã°ãèŠçŽããªããã°ãªããªãã§ãããã
ãããããããã®è©Šç·Žãä¹ãè¶ããæåãããã©ã³ãæŠç¥ã¯ãäŒæ¥ã«ãšã£ãŠéåžžã«åŒ·åãªæŠåšãšãªããŸãããã©ã³ãã顧客ã«ãšã£ãŠç¹å¥ãªååšãšãªãã競äºãæ¿ããåžå Žã®äžã§ããã£ãããšããå°äœãç¯ãããšãã§ããŸãã
ð åž°éãšå€é©ïŒæåãããã©ã³ãæŠç¥ã®å®äŸ ð
ãã³å±ããã®ãªãŒããŒã¯ããããŸã§åŠãã ãã©ã³ãæŠç¥ã®ã¹ããããå®è·µãå§ããŸããããŸããå°å ã®çŽ æã䜿ã£ããå¥åº·å¿åã®ãã³å±ããšããŠããžã·ã§ãã³ã°ã決å®ããŸãããã¿ãŒã²ããå±€ã¯ãå¥åº·ã«æ°ã䜿ãè¥ãäžä»£ãšããŸããã
次ã«ããªãŒããŒã¯åžå Žèª¿æ»ãè¡ããå°å ã®äººã ãã©ã®ãããªå¥åº·é£åãæ±ããŠããã®ãã調ã¹ãŸããããã®çµæãäœç³è³ªã§é£ç©ç¹ç¶ãè±å¯ãªãã³ã人æ°ã§ããããšãåãããæ°ããååã©ã€ã³ãéçºããŸããããŸããåºèã®ãã¶ã€ã³ãèŠçŽããããã¥ã©ã«ã§æž©ãã¿ã®ããå è£ ã«å€æŽããŸãããããã«ããããã³å±ããã¯ãå°å ã®æ°é®®ãªçŽ æã䜿ã£ããå¥åº·çã§çŸå³ãããã³ããæäŸããåºãšããŠãå°å ã®é¡§å®¢ã«åºãèªç¥ãããããã«ãªããŸããã
ããã«ããã©ã³ãã®ã¡ãã»ãŒãžã³ã°ã匷åããããã«ãSNSã掻çšããŠååã®é åãäŒãããã£ã³ããŒã³ãå®æœããŸãããå¥åº·ã«é¢ããæ å ±ããæ°ååã®éçºç§è©±ãå®æçã«çºä¿¡ããããšã§ã顧客ãšã®ã€ãªããã匷ããŸãããçµæãšããŠããã³å±ããã¯å£²ãäžããå埩ããæ°ããªãã¡ã³å±€ãéæããããšã«æåããŸããã
âš æ°ããªæ ãžã®æ©æž¡ãïŒæ¬¡ã®ã¹ãããã«åã㊠âš
ãã®ç« ã§ã¯ããã©ã³ãæŠç¥ã®åºæ¬çãªã¹ãããã«ã€ããŠåŠã³ãŸããããã³å±ãããæåããããã«ã¯ãããã·ã§ã³ãšããžã§ã³ã®èšå®ããå§ãŸããã¿ãŒã²ããå±€ã®éžå®ãåžå Žèª¿æ»ããã©ã³ãããžã·ã§ãã³ã°ãã¡ãã»ãŒãžã³ã°ãšãã£ãäžé£ã®ããã»ã¹ãéèŠã§ããããšãåãããŸããã
次ã®ç« ã§ã¯ããããã®ãã©ã³ãæŠç¥ãã©ã®ããã«ããŠé·æçã«ç¶æããããã«é²åãããŠãããã«ã€ããŠæ¢ããŸãããã©ã³ãã¯äžåºŠäœãäžããã ãã§ã¯çµããããç¶ç¶çãªåªåãšé²åãæ±ããããŸãã次ãªãã¹ãããã«é²ã¿ããã©ã³ãæŠç¥ã®ãããªãæ·±ã¿ãæ¢æ±ããŠãããŸãããã
ð 第7ç« : ãããããã®ãã©ã³ãæŠç¥ã®ãã³ããð
ð¯ åéºã®åŒã³å£°ïŒæªæ¥ã«åãããã©ã³ãæŠç¥ã®èª²é¡ ð¯
ããå°æ¹ã®å°ããªæžåºããé·å¹Žå°å ã®äººã ã«æãããŠããŸãããããããè¿å¹Žã§ã¯ãªã³ã©ã€ã³æžåºãé»åæžç±ã®æ®åã«ãããæ¥åºå®¢ãæžå°ãç¶ããŠããŸããåºäž»ã¯ãæ代ã®å€åã«å¯Ÿå¿ããªããã°ããã®ãŸãŸã§ã¯æžåºãç¶æããããšãé£ãããªããšæããŠããŸããããããã©ãããã°æ°ãããã¯ãããžãŒã掻çšããŠãèªåãã¡ã®ãã©ã³ããæªæ¥ã«åããŠåŒ·åã§ããã®ããåããããæ©ãã§ããŸãããããã§ãAIããã¯ãããžãŒãä»åŸã®ãã©ã³ãæŠç¥ã«ã©ã®ãããªåœ±é¿ãäžããã®ãããããŠãããã©ã®ããã«æŽ»çšããã°ããã®ããåŠã¶ããšãéèŠã ãšæ°ã¥ããã®ã§ãã
ð¡ è³¢è ãšã®åºäŒãïŒAIãšãã¯ãããžãŒããããããã©ã³ãæŠç¥ã®æªæ¥ ð¡
AIïŒäººå·¥ç¥èœïŒããã¯ãããžãŒã¯ãçŸä»£ã®ããžãã¹ã«ãããŠæ¬ ãããªãèŠçŽ ãšãªãã€ã€ãããŸãããããã®æè¡ã¯ããã©ã³ãæŠç¥ã«å€§ããªåœ±é¿ãäžããäŒæ¥ã顧客ãšã®ã€ãªããã匷åããæ°ããªåžå Žãéæããããã®åŒ·åãªããŒã«ãšãªã£ãŠããŸããç¹ã«ãAIã¯é¡§å®¢ããŒã¿ã®åæãè¡ããåå¥ã®ããŒãºã«åããããµãŒãã¹ã補åãæäŸããããšã§ããã©ã³ãã®äŸ¡å€ãé«ããããšãã§ããŸãã
ð äŸãã°ãAIã䜿ã£ãŠé¡§å®¢ã®è³Œè²·å±¥æŽãåæããããšã§ãæžåºã¯ããããã®é¡§å®¢ãèå³ãæã¡ãããªæ¬ãæšèŠããããšãã§ããããã«ãªããŸãããŸãããªã³ã©ã€ã³ãã©ãããã©ãŒã ãéããŠã顧客ãæžåºã«èšªããªããŠãæ¬ãè³Œå ¥ããããé»åæžç±ãããŠã³ããŒããããããããšãã§ããããã«ãªããããæžåºã®å£²äžãç¶æã»æ¡å€§ããããšãå¯èœã§ãã
ããã«ããã¯ãããžãŒã¯ãã©ã³ãã®ã€ã¡ãŒãžãã¡ãã»ãŒãžãããå¹æçã«äŒããæ段ãšããŠã掻çšãããŠããŸããäŸãã°ãæ¡åŒµçŸå®ïŒARïŒãä»®æ³çŸå®ïŒVRïŒã䜿ã£ãããã¢ãŒã·ã§ã³ã€ãã³ããéå¬ããããšã§ã顧客ã«æ°ããäœéšãæäŸãããã©ã³ãã«å¯Ÿããé¢å¿ãé«ããããšãã§ããŸããããããæè¡ã¯ã顧客ããã©ã³ããšã©ã®ããã«é¢ããããå€ããæ°ããæ¹æ³ã§é¡§å®¢ãšã®ã€ãªãããç¯ãããšãå¯èœã«ããŸãã
ð è©Šç·Žãšæé·ïŒAIãšãã¯ãããžãŒã®å°å ¥ã«ãããèª²é¡ ð
AIããã¯ãããžãŒã掻çšãããã©ã³ãæŠç¥ã«ã¯ãããã€ãã®è©Šç·Žã䌎ããŸãããŸãããããã®æè¡ãå°å ¥ããããã«ã¯ãäžå®ã®æè³ãå¿ èŠã§ããå°ããªæžåºã®ããã«è³éã«éããããå Žåãã©ã®ãã¯ãããžãŒã«æè³ãã¹ãããæ éã«å€æããå¿ èŠããããŸãããã¹ãŠã®æè¡ãåãå ¥ããããšã¯ã§ããªããããèªç€Ÿã®ãã©ã³ãã«æãå¹æçãªæè¡ãéžã³ããããã©ã®ããã«æŽ»çšããããèããããšãéèŠã§ãã
ãŸãããã¯ãããžãŒã掻çšããããšã§åŸãããããŒã¿ã®åãæ±ãã«ã泚æãå¿ èŠã§ãã顧客ã®å人æ å ±ãé©åã«ç®¡çãããã©ã€ãã·ãŒãä¿è·ããããšã¯ãä¿¡é Œæ§ã®é«ããã©ã³ããç¶æããããã«æ¬ ãããŸãããããŒã¿ã®ç®¡çãäžååã§ããã°ã顧客ã®ä¿¡é Œã倱ãããã©ã³ãã«æªåœ±é¿ãåãŒãå¯èœæ§ããããŸãã
ããã«ãAIããã¯ãããžãŒãå°å ¥ããããšã§ã顧客ãšã®å¯Ÿè©±ãããžã¿ã«åãããäžæ¹ã§ãåŸæ¥ã®ã人ãšã®ã€ãªããããç¶æããããšã課é¡ãšãªããŸããæžåºã®é åã¯ãåºäž»ãã¹ã¿ãããšã®æž©ããã³ãã¥ãã±ãŒã·ã§ã³ã«ãããŸããããã倱ããªãããã«ããªãããããžã¿ã«æè¡ãåãå ¥ããŠãããã©ã³ã¹ãèŠã€ããããšãæ±ããããŸãã
ãããããããã®è©Šç·Žãä¹ãè¶ããã°ããã¯ãããžãŒã¯ãã©ã³ãæŠç¥ã«å€§ããªæé·ã®æ©äŒããããããŸããããšãã°ãAIã掻çšããŠãªã³ã©ã€ã³ã®ã³ãã¥ããã£ãæ§ç¯ãã顧客å士ãæžè©ãå ±æããããåºäž»ãæžç±ã«é¢ããã¢ããã€ã¹ãæäŸãããããããšã§ãæžåºã®ãã©ã³ãã¯å°åãè¶ ããŠåºãããæ°ãããã¡ã³å±€ãç²åŸããããšãã§ããŸãã
ð åž°éãšå€é©ïŒæåãããã¯ãããžãŒå°å ¥ã®å®äŸ ð
æžåºã®åºäž»ã¯ãAIãšãã¯ãããžãŒã掻çšãããã©ã³ãæŠç¥ãå®è·µãå§ããŸããããŸãããªã³ã©ã€ã³ã¹ãã¢ãéèšããAIã掻çšããŠé¡§å®¢ããšã«ããŒãœãã©ã€ãºãããæžç±ã®æšèŠãµãŒãã¹ãå°å ¥ããŸãããããã«ããã顧客ã¯èªåã«ãŽã£ããã®æ¬ãç°¡åã«èŠã€ããããšãã§ããããã«ãªãããªã³ã©ã€ã³ã§ã®è³Œå ¥ãå¢ããŸããã
ãŸããåºäž»ã¯ARã䜿ã£ãããã¢ãŒã·ã§ã³ã€ãã³ããå®æœããŸãããã€ãã³ãã§ã¯ã顧客ãã¹ããŒããã©ã³ã䜿ã£ãŠåºèå ã«é 眮ãããQRã³ãŒããã¹ãã£ã³ãããšãç¹å®ã®æ¬ã®ãã£ã©ã¯ã¿ãŒãç»é¢äžã«çŸããç©èªã®äžéšãäœéšã§ãããšãããã®ã§ããããã«ãããæžåºã¯æ°ããäœéšãæäŸããç¹ã«è¥ãäžä»£ã®é¡§å®¢ãåŒãã€ããããšã«æåããŸããã
ããã«ãåºäž»ã¯SNSãéããŠãªã³ã©ã€ã³èªæžäŒãéå¬ããé æ¹ã®é¡§å®¢ãšã亀æµãæ·±ããŸãããèªæžäŒã§ã¯ãAIãèªåçã«è°è«ã®ããŒããææ¡ããåå è ã掻çºã«æèŠäº€æãè¡ããããã«ãµããŒãããŸããããã®åãçµã¿ãéããŠãæžåºã¯å°å ã®ã³ãã¥ããã£ãè¶ ããŠåºãç¥ãããããã«ãªããæ°ããªãã¡ã³å±€ãç²åŸããŸããã
âš æ°ããªæ ãžã®æ©æž¡ãïŒæ¬¡ã®ã¹ãããã«åã㊠âš
ãã®ç« ã§ã¯ãAIããã¯ãããžãŒããã©ã³ãæŠç¥ã«ã©ã®ããã«åœ±é¿ãäžãããã«ã€ããŠåŠã³ãŸããããããã®æè¡ã¯ã顧客ãšã®ã€ãªããã匷åããæ°ããåžå Žãéæããããã®åŒ·åãªããŒã«ãšãªããŸãããããããã¯ãããžãŒãå°å ¥ããéã«ã¯ãæè³ãããŒã¿ç®¡çãåŸæ¥ã®é¡§å®¢ãšã®é¢ä¿ãç¶æããããã®ãã©ã³ã¹ãå¿ èŠã§ãã
次ã®ç« ã§ã¯ãæªæ¥ã®ãã©ã³ãæŠç¥ã®ãã¬ã³ããããã«æ·±ãæ¢ããä»åŸã©ã®ãããªæŠç¥ãæå¹ã«ãªãã®ããäºæž¬ããŸãããã©ã³ããæªæ¥ã«åããŠã©ã®ããã«é²åããæ代ã®å€åã«é©å¿ããŠããããç解ããããšã§ãäŒæ¥ã¯ãã匷åºãªãã©ã³ããç¯ãããšãã§ããŸãããã®æ ã¯ãŸã çµããã§ã¯ãããŸããã次ã®ã¹ãããã§æªæ¥ã®å¯èœæ§ãèŠã€ãåºããæ°ããªææŠã«åããŸãããã
ð 第8ç« : ãåããã©ã³ãã®é人ã«ãªããïŒãð
ð¯ åéºã®åŒã³å£°ïŒèªåã ãã®ãã©ã³ããäœãã ð¯
å°æ¹ã®å°ããªçºã«äœããŠãŠã¿ã¯ãå°æ¥èªåã®ãåºãæã¡ãããšå€¢èŠãŠããŸãããç¹ã«ãèªåã®äœã£ããèåã売ããåºãéããããšèããŠããŸãããããããã ãèåãäœã£ãŠå£²ãã ãã§ã¯ãã客ãããããããæ¥ãŠããããšã¯éããŸããããŠãŠã¿ã¯ããããŸã§ã«åŠãã ããã©ã³ãæŠç¥ãã®ç¥èã掻ãããŠãèªåã®ãåºãæåãããããã®ããã©ã³ãããäœããããšèããŸããããã®ç« ã§ã¯ããŠãŠã¿ãšäžç·ã«ãããŸã§åŠãã ããšãæ¯ãè¿ããªãããå®éã«ãã©ã³ããäœãäžããããã®ã¹ããããåŠãã§ãããŸãããã
ð¡ è³¢è ãšã®åºäŒãïŒãã©ã³ãäœãã®åºæ¬ã¹ããã ð¡
ãã©ã³ããäœããšããã®ã¯ããã ååããµãŒãã¹ã«ååãä»ããããšä»¥äžã®æå³ããããŸãããã©ã³ããšã¯ã顧客ããã®ååããµãŒãã¹ã«å¯ŸããŠæ±ãå šäœçãªã€ã¡ãŒãžãææ ãå«ããã®ã§ããããã§ãä»ãŸã§åŠãã ããšãç°¡åã«æ¯ãè¿ããŸãããã
- ãã©ã³ãã®åºæ¬ ð±
ãã©ã³ãã¯ãååããµãŒãã¹ã顧客ã«ã©ã®ããã«èªèãããã©ã®ãããªå°è±¡ãæããããã決å®ããŸããããã«ã¯ãååãããŽãã¹ããŒã¬ã³ãååã®å質ããµãŒãã¹ã®æ 床ãªã©ãããŸããŸãªèŠçŽ ãå«ãŸããŸãã - ãã©ã³ãã®æé·ãšçºå± ð³
ãã©ã³ãã¯ãäžåºŠäœã£ãã ãã§ã¯çµããã§ã¯ãããŸãããæé·ãããæã«ã¯å€åãããªããããã®äŸ¡å€ãä¿ã¡ç¶ããå¿ èŠããããŸããããã«ã¯ãå質ã®ç¶æã顧客ãšã®ä¿¡é Œé¢ä¿ã®æ§ç¯ãéèŠã§ãã - ãã©ã³ãã€ã¡ãŒãžã®åœ¢æ ðŒïž
ãã©ã³ãã€ã¡ãŒãžã¯ã顧客ã®å¿ã«ã©ã®ãããªå°è±¡ãäžãããã決å®ããŸããèŠèŠãèŽèŠãæèŠãªã©ã䜿ã£ãŠããã©ã³ãã«äžè²«ããã¡ãã»ãŒãžãæãããããšã倧åã§ãã - æªæ¥ã®ãã©ã³ãæŠç¥ ð
AIããã¯ãããžãŒã掻çšããŠããã©ã³ãã®èªç¥åºŠãé«ããæ°ãã顧客局ãéæããããšãããããã®æ代ã«ã¯å¿ èŠã§ããåžžã«å€åããåžå Žã«é©å¿ããæªæ¥ãèŠæ®ãããã©ã³ãæŠç¥ãç«ãŠãããšãæ±ããããŸãã
ãããã®ç¥èãå ã«ããŠãŠã¿ã¯èªåã®ãèåå±ããã®ãã©ã³ããäœãå§ããŸãã
ð è©Šç·Žãšæé·ïŒãã©ã³ãäœãã®ææŠ ð
ãŠãŠã¿ã¯ããŸããåºã®ååãšããŽãèããããšããå§ããŸããããåºã®ååã¯ããŠãŠã¿ã®æ称ããŠãŠã¡ããããšãã¹ã€ãŒãããçµã¿åãããŠããŠãŠã¡ããã¹ã€ãŒããã«æ±ºå®ããŸããããã®ååã¯ã芪ãã¿ããããŠèŠãããããšããç¹ã§ããŠãŠã¿ã®ãåºã®ã³ã³ã»ããã«ãŽã£ããã§ãã
次ã«ãããŽããã¶ã€ã³ããŸãããŠãŠã¿ã¯ããåºã®ããŽã«èªåã®äŒŒé¡çµµãåãå ¥ããæäœãæã匷調ããããšã«ããŸããããã®ããŽã¯ããåºã«èšªããã客ããããŠãŠã¿ã®é¡ãæãæµ®ãã¹ãããšã§ããã芪ãã¿ãæããŠããããããã«å·¥å€«ãããŠããŸãã
ããããããã§ãŠãŠã¿ã¯äžã€ã®è©Šç·Žã«çŽé¢ããŸããããã¯ãã©ããã£ãŠèªåã®ãã©ã³ããåºããã客ããã«æããããåºã«ããããšãã課é¡ã§ãããŠãŠã¿ã¯ããããŸã§ã«åŠãã ããšã掻ãããŠã以äžã®æŠç¥ãç«ãŠãŸããã
1. ã¿ãŒã²ããå±€ã®éžå® ð¯
ãŠãŠã¿ã¯ãäž»ã«å°å ã®åäŸãã¡ããã®å®¶æãã¿ãŒã²ããã«ããããšã«ããŸããããã®å±€ã¯ããèåãé »ç¹ã«è²·ãåŸåãããããŠãŠã¿ã®ãèåã®ãæäœãæããã芪ãã¿ããããã«å ±æããŠããããšèããã®ã§ãã
2. åžå Žèª¿æ»ã®å®æœ ð
ãŠãŠã¿ã¯ãèªåã®ãèåãã©ããªå³ããã¶ã€ã³ã奜ãŸããã®ããç¥ãããã«ãå°å ã®äººã ã«è©Šé£ãããŠãããããã£ãŒãããã¯ãéããŸããããã®çµæãããã£ãšã«ã©ãã«ã§æ¥œãããã¶ã€ã³ã®ãèåã欲ããããšãã声ãå€ãã£ãããããŠãŠã¿ã¯ãèåã®ãã¶ã€ã³ãäžæ°ããŸããã
3. ãã©ã³ãããžã·ã§ãã³ã°ã®æ±ºå® ð
ãŠãŠã¿ã¯ãèªåã®ãåºããå°å ã®åäŸãã¡ã«æãããã楜ãããèåå±ããããšããŠããžã·ã§ãã³ã°ããããšã«ããŸããããã®ããžã·ã§ãã³ã°ã«åºã¥ããŠãååã®ã©ã€ã³ããããåºå ã®ãã£ã¹ãã¬ã€ã工倫ããæãã楜ããé°å²æ°ãæŒåºããŸããã
4. ã¡ãã»ãŒãžã³ã°ãšã³ãã¥ãã±ãŒã·ã§ã³ ð¢
ãŠãŠã¿ã¯ããåºã®ã¡ãã»ãŒãžãå¹æçã«äŒããããã«ãSNSã掻çšããŸããããèåãäœã£ãŠããæ§åããè©Šé£äŒã®åçãæçš¿ããããšã§ããã©ãã¯ãŒãšã®ã€ãªããã匷åãããã©ã³ãã®èªç¥åºŠãé«ããŸããããŸããããŠãŠã¡ããã¹ã€ãŒãã«æ¥ãã°ããã€ã§ãç¬é¡ã«ãªããïŒããšããã¹ããŒã¬ã³ãäœãããåºã®æ¥œããã匷調ããŸããã
ð åž°éãšå€é©ïŒæåãããã©ã³ãäœãã®å®äŸ ð
ãŠãŠã¿ã®ãã©ã³ãæŠç¥ãåãå¥ããåŸã ã«ãåºã«æ¥ãã客ãããå¢ããŠããŸãããç¹ã«ãå°å ã®åäŸãã¡ã«ã¯å€§å¥œè©ã§ããåºã«å ¥ããšããã«ãŠãŠã¿ã®äŒŒé¡çµµãæãããããŽãç®ã«å ¥ãã芪ãã¿ãããé°å²æ°ãæŒã£ãŠããŸãããŸããSNSã§ã®ãèåäœãã®æçš¿ã話é¡ã«ãªããé æ¹ããã蚪ããã客ãããåºãŠããããã«ãªããŸããã
ãŠãŠã¿ã¯ãèªåã®ãåºãæåããçç±ãæ¯ãè¿ãã次ã®ããã«èããŸãããããã©ã³ããäœãããšã¯ãã客ãããšã®çŽæãå®ãããšãªãã ããã®çŽæãäžè²«ããŠå®ãç¶ããããšã§ãä¿¡é Œãç¯ãããåºãæé·ãããããšãã§ãããã ãããŠãŠã¿ã¯ãã®çµéšãéããŠããã©ã³ãã®éèŠæ§ãæ·±ãç解ããä»åŸããåºã倧åã«è²ãŠãŠãã決æãåºããŸããã
âš æ°ããªæ ãžã®æ©æž¡ãïŒæ¬¡ã®ææŠã«åã㊠âš
ãã®ç« ã§ã¯ããŠãŠã¿ãšäžç·ã«ãã©ã³ããäœãäžããéçšãéããŠããããŸã§åŠãã ç¥èãå®éã«å¿çšããæ¹æ³ãåŠã³ãŸããããã©ã³ãæŠç¥ã¯ããã ãåºãæåãããããã®æ段ã§ã¯ãªãã顧客ãšã®ä¿¡é Œé¢ä¿ãç¯ããé·ãæãããååšã«ãªãããã®éèŠãªããã»ã¹ã§ãã
次ã®ã¹ãããã§ã¯ããã®çµéšãå ã«ããŠãŠã¿ãããã«ãåºãæé·ãããŠããããã®ç®æšèšå®ã®æ¹æ³ã«ã€ããŠåŠã³ãŸãããã©ã³ããè²ãŠç¶ããããã«ã¯ãå ·äœçãªç®æšãç«ãŠããã®éæã«åããŠåªåããããšã倧åã§ããåããèªåã®ãã©ã³ããäœãäžããæ ãç¶ããé人ãžã®éãæ©ã¿ç¶ããŸãããïŒ
ð ãŸãšãïŒãã©ã³ãæŠç¥ã§æªæ¥ãåãéããïŒð
ð ãã©ã³ãæŠç¥ã®éèŠæ§ãåç¢ºèª ð
ãã©ã³ãæŠç¥ã¯ãäŒæ¥ãåžå Žã§ã®å°äœã確ç«ããé·æçã«æé·ããããã®éèŠãªèŠçŽ ã§ãããã®èšäºã§ã¯ããã©ã³ãæŠç¥ã®åã¹ãããã詳ãã解説ããŠããŸãããå°æ¹äŒæ¥ãçŽé¢ãã課é¡ã«å¯ŸããŠããã©ã³ãæŠç¥ãã©ã®ããã«åœ¹ç«ã€ããå ·äœçãªäºäŸãéããŠèª¬æããèªè ãå®éã«èªåã®ããžãã¹ã«å¿çšã§ãããããªç¥èãæäŸããŸããã
ð¡ ãã©ã³ãæŠç¥ã®åºæ¬ã¹ããã ð¡
ãŸãããã©ã³ãã®åºæ¬çãªæŠå¿µãç解ããããšããæåãžã®ç¬¬äžæ©ã§ãããã©ã³ãã¯åãªãååããµãŒãã¹ã®ååã§ã¯ãªãã顧客ãšã®æ·±ãä¿¡é Œé¢ä¿ãç¯ãããã®æ段ã§ããããããæé·ãããããšã§äŒæ¥ã¯æç¶çãªæåãåããããšãã§ããŸããããã«ããã©ã³ãã€ã¡ãŒãžã®éèŠæ§ãããããã©ã®ããã«åœ¢æãã管çãããã«ã€ããŠã詳ããåŠã³ãŸããã
ð æªæ¥ãèŠæ®ãããã©ã³ãæŠç¥ ð
ãŸããAIããã¯ãããžãŒããã©ã³ãæŠç¥ã«äžãã圱é¿ãããããã©ã®ããã«æŽ»çšããã°ããã®ãã«ã€ããŠã觊ããŸãããããããã®æ代ã«ã¯ããã¯ãããžãŒãå¹æçã«æŽ»çšããããšã§ãäŒæ¥ã¯é¡§å®¢ãšã®ã€ãªããã匷åããæ°ããªåžå Žãéæããããšãæ±ããããŸããç¹ã«ãåã ã®å¹žçŠãšå®¶æã®èª¿åãéèŠããäŒæ¥ã¯ããã©ã³ãæŠç¥ãéããŠå®¶æå šå¡ãç¬é¡ã§éãããç掻ãæ¯ãã圹å²ãæããããšãã§ããŸãã
ð¯ æåŸã«ïŒèªåã ãã®ãã©ã³ããäœãäžããã ð¯
æåŸã«ãèªåã ãã®ãã©ã³ããäœãäžããããã®å®è·µçãªã¹ãããã玹ä»ããŸããããã©ã³ãæŠç¥ã¯ãäŒæ¥ã顧客ã«å¯ŸããŠäžè²«ããã¡ãã»ãŒãžãäŒããä¿¡é Œãç¯ãããã®ããã»ã¹ã§ãããã®èšäºãéããŠåŠãã ç¥èã掻ãããŠãããªãèªèº«ã®ãã©ã³ããäœãäžããæé·ãããŠããããã®æ ãå§ããŠãã ããããã©ã³ããéããŠã家æå šå¡ãç¬é¡ã§éãããç掻ãå®çŸããããªãã®ããžãã¹ãå°å瀟äŒã«è²¢ç®ã§ããããã«ãªãããšãé¡ã£ãŠããŸãã
ð 次ãªãææŠã«åã㊠ð
ãã®èšäºãéããŠããã©ã³ãæŠç¥ã®éèŠæ§ãšãã®å®è·µæ¹æ³ã«ã€ããŠæ·±ãç解ã§ããããšã§ããããããããã®ããžãã¹ã«ãããŠããã©ã³ãã¯åãªãããŒã±ãã£ã³ã°ã®ããŒã«ã§ã¯ãªããäŒæ¥ã顧客ãšãšãã«æé·ãã幞çŠãå ±æããããã®å€§åãªèŠçŽ ã§ãã家æå šå¡ã幞ããæããæ®ãããå®çŸããããã«ãããªãã®ãã©ã³ããã©ã®ããã«åœ¹ç«ã€ããèããå®è¡ã«ç§»ããŠãããŸãããã
ã³ã¡ã³ã